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AAA-SYS-0002 error while attempting to log in after a Cognos BI server restart

Troubleshooting


Problem

When attempting to log in after a Cognos Business Intelligence server restart, the following error is displayed. "AAA-SYS-0002 The service cannot process the request because it has not been initialized"

Cause

This may occur if the Cognos services were not shutdown correctly before the server was rebooted. Actions such as rebooting the server without first stopping the Cognos services may lead to this issue.

Resolving The Problem

Steps:
1) Stop all Cognos services in the environment.

2) Stop all Cognos related processes through task manager (cogbootstrap, java, BiBusTKServerMain, cgsLauncher, CAM_LPSver)

3) Start the Cognos services back up. If the environment is distributed, first ensure the primary Content Manager has started.

Note: If a script is being used to restart the server, it must be updated to stop the Cognos services prior to rebooting the server.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Install and Config","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21667509

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