Troubleshooting
Problem
User launches Citrix Storefront website, and logs on (using Windows/Citrix username/password). User clicks on the Controller icon. User chooses a database (for example "01_Production") and is then presented with the 'IBM Cognos Analytics' logon screen. User logs onto CoCns namespace (using their Citrix/Windows username/password).
Symptom
User enters username and password into here:
User then receives this error:
AAA-AUT-0013 The user is already authenticated in all available namespaces
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
12 October 2021
UID
swg22016746