IBM Support

7.5 - Email Listener Not Working for IMAP After Upgrade

Troubleshooting


Problem

Customer upgraded from 7.1.x to version 7.5 and now they can't authenticate their IMAP email listener configuration.

Symptom

After implementing the java mail debug property as outlined in Lifting the Hood on JavaMail Communications document in the developerworks site: See link below.


The following error appears in the logs.
[ERROR] [MXServer] [CID-CRON-54239] Encountered error processing e-mails from mail server.
javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:474)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at javax.mail.Service.connect(Service.java:105)
at psdi.common.emailstner.EmailListnerTask.readMessagesFromMailServer(EmailListnerTask.java:628)
at psdi.common.emailstner.EmailListnerTask.performTask(EmailListnerTask.java:266)
at psdi.common.emailstner.EmailListnerCron.cronAction(EmailListnerCron.java:49)
at psdi.server.CronTaskManager.callCronMethod(CronTaskManager.java:1569)
at psdi.server.CronTaskManager.access$400(CronTaskManager.java:87)
at psdi.server.CronTaskManager$CronThread.run(CronTaskManager.java:2135)


[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"E-Mail Listener Config","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5;7.6","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
17 September 2025

UID

swg21606842

Page Feedback