Troubleshooting
Problem
Accessing an IIS Gateway suddenly presents HTTP Error Code 500.19
Symptom
Error Code 500.19
Config Error Can not log on locally to <Webcontent path> as user <Service Account> with virtual directory passwordDocument Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6dAAC","label":"Installation and Configuration-\u003EWeb Server"}],"ARM Case Number":"TS007527431","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0.0;and future releases"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Analytics
Component:
Installation and Configuration->Web Server
Software version:
11.0.0 and future releases
Operating system(s):
Windows
Document number:
6537996
Modified date:
06 May 2025
UID
ibm16537996