Troubleshooting
Problem
404 - File or directory not found error is seen when running reports in excel / CSV format.
Symptom
This has been seen with large reports and also when users are located many miles away from the BI server (eg. another Country)
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"Report Studio;Analysis Studio","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.2;10.2.1;10.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.2.2, 10.2.1, 10.2
Document number:
500257
Modified date:
08 May 2025
UID
swg21654200
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