Troubleshooting
Problem
Content cannot be moved from inbound folder to staging area.
Symptom
Rows in ContentQueue table cannot process successfully and would always end up in transaction rollback.
The Content Engine (CE) trace and error logs will show the following types of errors and warnings:
- WARN the number of rows selected doesn't match the number updated 0 vs -1
- ERROR Can't access or update server/object store assignments in GCD, transaction failed\ncom.filenet.api.exception.EngineRuntimeException: E_INVALID_ARGUMENT: Invalid argument Return from update/insert FNGCD_CESERVERS did not have count of 1
[{"Product":{"code":"SSNVNV","label":"FileNet Content Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Content Engine","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.5.0;4.5.1;5.0;5.1.0","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
FileNet Content Manager
Software version:
4.5.0, 4.5.1, 5.0, 5.1.0
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
481943
Modified date:
28 April 2025
UID
swg21615178
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