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11.0.4.0 Rave visualization error through IIS gateway, 404 palettes.json

Troubleshooting


Problem

When draggin a visualization into a new blank report, the Visualization Gallery appears with the thumbnail images of the available visualizations, when clicking "OK" to add a visualization to the report, the below error message is received: 404 - Not Found URL: http:///ibmcognos/bi/common/palettes.json

Cause

In 11.0.4.0, pallettes.json needs to be copied from /bi/common folder to the /common folder.

Environment

11.0.4.0

Resolving The Problem

Copy pallettes.json from /bi/common folder to the /common folder. Restart Cognos and IIS.

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Administration and Configuration v11x","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21992230