IBM Support

1048 "Unexpected enclosure fault" error is displayed after opening a PMR using the GUI.

Troubleshooting


Problem

FlashSystem firmware 1.5 introduced a new feature that allows the client to open and submit a problem management report (PMR) from the GUI. After using this feature an "error 1048 unexpected enclosure fault" message is displayed in the logs.

Symptom

Error 1048 "unexpected enclosure fault" message in the event log.

Cause

This is by design in order to allow customers to report a problem and open a PMR.

Environment

FlashSystems running firmware 1.5 or greater.

Diagnosing The Problem

The event log will show error code: 1048 "Unexpected enclosure fault" with error id: 85373 (or 085073) "An issue has been identified by the user."

Resolving The Problem

This error code is created to allow for a PMR to be generated from the FlashSystem and sent to IBM support. It does not indicate a problem so it can be marked as fixed.

To mark the event as fixed right click the event listed in the events page and select "mark as fixed."

[{"Product":{"code":"STKMQB","label":"IBM FlashSystem 900"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"General Tips","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Product":{"code":"STKMQB","label":"IBM FlashSystem 900"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Product":{"code":"ST2HTZ","label":"IBM FlashSystem Software"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Product":{"code":"STKMQB","label":"IBM FlashSystem 900"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}},{"Product":{"code":"STKMQV","label":"IBM FlashSystem V9000"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 February 2023

UID

ssg1S1012231