Troubleshooting
Problem
On restarting Cognos BI, the Dispatcher Java launched correctly, but no Query Service was started.
Symptom
Error in cogserver.log
Change of JavaTM Runtime evident in cbs_init_WebsphereLiberty.log:
Working:
Error:
QueryService failed to start with the following command-line arguments: [D:\Java\jdk1.8.0_92\jre\bin\java.exe, -Xms1024m, -Xmx8096m, -XX:MaxNewSize=4048m, -XX:NewSize=512m, -server, -XX:MaxPermSize=256m, -XX:+DoEscapeAnalysis, -XX:+UseCompressedOops, -verbose:gc, -Xloggc:D:/cognos/c10_64/logs\XQE\dq_verbosegc.log, -XX:+UseConcMarkSweepGC, -XX:+UseParNewGC, -XX:SurvivorRatio=8, -XX:TargetSurvivorRatio=90, -XX:MaxTenuringThreshold=31, -XX:OnOutOfMemoryError=cmd.exe /c del /f /s D:\cognos\c10_64\data\.xqe.%p > nul, -DParentProcessID=4112, -Dcubingservices_home=D:/cognos/c10_64/v5dataserver, -Dcubingservices_data=D:\cognos\c10_64\data, -DParentProcessPort=56435, -Djava.library.path=D:/cognos/c10_64/bin64;, -classpath, D:/cognos/c10_64/webapps/p2pd/WEB-INF/classes;D:\cognos\c10_64\v5dataserver\lib\*;D:\cognos\c10_64\v5dataserver\lib\ext\*;D:\cognos\c10_64\webapps\p2pd\WEB-INF\lib\*;D:\cognos\c10_64\tomcat\lib\*;, -DenableTraceServer, -ea, -Dorg.dom4j.QName.singleton.strategy=org.dom4j.util.PerThreadSingleton, -Dorg.dom4j.DocumentFactory.singleton.strategy=org.dom4j.util.PerThreadSingleton, com.cognos.xqebifw.cubingservices.DQServer] with console output: Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit. Java HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=256m; support was removed in 8.0 MaxTenuringThreshold of 31 is invalid; must be between 0 and 15
Change of JavaTM Runtime evident in cbs_init_WebsphereLiberty.log:
Working:
-isrunning
-name="IBM Cognos"
-serviceClass="WebSphereLiberty"
-java_home="D:\cognos\c10_64\bin64\jre\7.0"
Wed Apr 12 10:16:49 2017 DEBUG t[890] CBSPropertyInserter Added property install_path with value "D:\cognos\c10_64\.\bin64\.."
Wed Apr 12 10:16:49 2017 DEBUG t[890] CBSPropertyInserter Added property bin_path with value "D:\cognos\c10_64\.\bin64\."
Wed Apr 12 10:16:49 2017 DEBUG t[890] CBSPropertyInserter Added property serviceClass with value "WebSphereLiberty"
Mon May 22 12:27:09 2017 DEBUG t[2918] CBSCmdLine Command line as parsed:
Error:
-isrunning
-name="IBM Cognos"
-serviceClass="WebSphereLiberty"
-java_home="D:\Java\jdk1.8.0_92"
Mon May 22 12:27:09 2017 DEBUG t[2918] CBSPropertyInserter Added property install_path with value "D:\cognos\c10_64\.\bin64\.."
Mon May 22 12:27:09 2017 DEBUG t[2918] CBSPropertyInserter Added property bin_path with value "D:\cognos\c10_64\.\bin64\."
Mon May 22 12:27:09 2017 DEBUG t[2918] CBSPropertyInserter Added property serviceClass with value "WebSphereLiberty"
Mon May 22 12:27:09 2017 DEBUG t[23f8] CBSCmdLine Command line as parsed:
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Administration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22006403