Troubleshooting
Problem
User runs a consolidation or a database optimise. User receives an error message.
Symptom
Example #1
When running a consolidation (Group > Consolidate with status) with BATCHMODE = OFF, users immediately get this error:
- Standard Error
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime. InteropServices.COMException (0x800A01B8): Automation error (Error occured within method=RunConsol in the module with progid=FrMiscBT. ConsBusinessT)
Example #2
When running a consolidation (Group > Consolidate with status) with with BATCHMODE = ON users see this error:
- Method '~' of object '~' failed
Example #3 - When running a Database Optimise, users receive the following error (at the end of the database optimisation process):
- Error occurred when deleting temporary VFP files: VFP dll missing
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1;8.5.1;8.5;8.4;8.3","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21442198