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"(0x80040E37): [DB2/NT64] SQL0204N "<username>.DUAL" is an undefined name. SQLSTATE=42704" when click "Help - System Information"

Troubleshooting


Problem

User click "Help - System Information". User receives error message.

Symptom

Screen:
Information
Standard Error
Source: FrangoDirect.ServerInfoD.GetServerParameters#ControllerProxyClient
Description: System.Web.Services.Protocols.COMException (0x80040E37): [DB2/NT64] SQL0204N "DB2ADMIN.DUAL" is an undefined name. SQLSTATE=42704

at FrServerB.ServerInfoClass.GetServerParameters(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.ServerInfo_GetServerParameters(....
<....>
[OK]

Event Viewer (Application Log)
Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 21/12/2011
Time: 13:29:14
User: N/A
Computer: SERVERNAME
Description:
The VB Application identified by the event source logged this Application FrSrvFunc: Thread ID: 2244 ,Logged: Error occured at 21/12/2011 13:29:14 in FrSrvFunc, Error No=-2147217865, Source=Server function:Dbp_GetSqlExtended(..) , Description=[DB2/NT] SQL0204N "FASTNET.DUAL" is an undefined name. SQLSTATE=42704
, HelpFile= HelpContext=0

Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 21/12/2011
Time: 13:29:14
User: N/A
Computer: SERVERNAME
Description:
Error occured at 21/12/2011 13:29:14 in IBM Cognos 8 Controller, Error No=5, Source=FrangoDirect.ServerInfoD.GetServerParameters#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x80040E37): [DB2/NT] SQL0204N "FASTNET.DUAL" is an undefined name. SQLSTATE=42704
at FrServerB.ServerInfoClass.GetServerParameters(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.ServerInfo_GetServerParameters(String sGuid, String sUser)
--- End of inner exception stack trace ---, HelpFile= HelpContext=0

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21576030