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'(0x80004005): [DBNETLIB][ConnectionRead(recv .. General Network Error' when running intensive database tasks, for example a database optimisation

Troubleshooting


Problem

User runs an intensive task, and receives an error message. Scenario #1 - User running a database optimisation. Scenario #2 - User running a 'reports conversion' process, as part of a migration from Controller 2.x to 8.x. Scenario #3 - User is trying to import data into Controller, via a CSV file.

Symptom

Scenario #1:

Example #1:

    Information
    Standard Error
    Number: 5
    Source: FrangoDirect.GenCompStrucD.GenKStruc#ControllerProxyClient
    Description: System.Web.Services.Protocols.SoapException: Servier was unable to process request. --->
    System.Runtime.InteropServices.COMException (0x80004005): [DBNETLIB][ConnectionRead(recv()).]General
    network error. Check your network documentation.
    at FrCompanyBT.GenCompStrucTClass.GenKStruc(String sGuid, String sUser, String sConsType, String sFirstPer,
    Boolean bOnlyManual, ....

Example #2:
    Information
    Standard Error
    Number: 5
    Source: FrangoDirect.Optimize.RecreateIndex#ControllerProxyClient
    Description: The underlying connection was closed: An unexpected error occurred on a receive.
    OK

Scenario #2:
    Information
    Standard Error
    Number: 5
    Source: FrangoDirect.ExcelLinkD.SaveLayoutFile#ControllerProxyClient
    Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
    System.Runtime.InteropServices.COMException (0x80004005): [DBNETLIB][ConnectionOpen
    (PreLoginHandshake()).]General network error. Check your network documentation.
    at FrExcelLinkB.ExcelLinkBClass.GetLayout(String sGuid, String sUser, String sRapp)
    at Cognos.controller.Proxy.CCRWS.ExcelLinkB_GetLayout(String sGuid, String sUser, String sRapp)
    --- End of inner exception stack trace ---

Scenario #3
    Information
    Standard Error
    Number: -2147467259
    Source: FrServerB.ServerInfo.GetServerInfo
    Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    [OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1035583

Document Information

More support for:
IBM Cognos Controller

Software version:
8.4, 8.3

Operating system(s):
Windows

Document number:
383503

Modified date:
08 May 2025

UID

swg21364594

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