Troubleshooting
Problem
User launches the main Controller program. User launches Excel-based functionality, but receives error message #1. User launches Excel directly, and receives error #2. If the user attempts to manually add the Excel-link, user receives message #3.
Symptom
Error #1
The Excel-link is not installed
Error #2
Microsoft Excel
The file you are trying to open, 'ControllerXL.xll', is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?
[Yes] [No] [Help]
Error #3
Microsoft Excel
'C:\Program Files (x86)\Cognos\ccr\ControllerXL.xll' is not a valid add-in.
[OK]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21504061