Troubleshooting
Problem
With SSO setup, only one user is experiencing an "Invalid Login Response" error when attempting to login.
Symptom
Login is showing as successful in log file
Resolving The Problem
1. Go to Cognos Administration and navigate to the user's profile.
2. Copy out the users objects from the users My Folders into another accessible location
3. Delete the users profile
4. Log in with the users profile again
You will then be able to copy the users objects back into their "My Folders".
They will not lose ownership of any objects in Team Content and you will have remade the profile.
[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
15 June 2018
UID
swg22015971