Troubleshooting IBM i NetServer using Windows messenger service

You can use Windows messenger service to troubleshoot problems with IBM® i NetServer.

A user trying to connect to a share through IBM i NetServer might be denied access for the following reasons:
  • The password does not match.
  • There is not enough authority to the underlying file system object.
  • The user profile does not exist.
  • The user profile is disabled.
  • The user is disabled for IBM i NetServer access.
  • The password is expired.
  • The user profile does not have a password.
  • There was a Kerberos authentication failure.

In each of the previous situations, the client typically does not report a meaningful error message to help distinguish the problem. Support has been added to IBM i NetServer to allow messages to be sent over the network to client users on Windows 2000 and Windows XP, as well as Linux® operating systems. This can greatly improve problem analysis for user profile connectivity problems.