Send Service Request (SNDSRVRQS)
| Where allowed to run: All environments (*ALL) Threadsafe: No |
Parameters Examples Error messages |
The Send Service Request (SNDSRVRQS) command establishes a communications session and sends problem information to your service support system or tests the communications link to your service provider.
Restriction: This command is shipped with public *EXCLUDE authority, and the QSRV and QSRVBAS user profiles have private authority to use the command.
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Parameters
| Keyword | Description | Choices | Notes |
|---|---|---|---|
| ACTION | Action | *PREPARED, *OPENED, *TEST, *PRBID | Required, Positional 1 |
| RMTCPNAME | Remote control point | Communications name, *IBMSRV, *CIM, *SELECT | Optional |
| RMTNETID | Remote network identifier | Communications name, *NETATR | Optional |
| PRBID | Problem identifier | Character value | Optional |
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Action (ACTION)
Specifies the type of request.
- *PREPARED
- All records in the Problem Log with a status of PREPARED are sent to the remote service support system.
- *TEST
- A test is performed on the communications link to the remote service support system.
- *OPENED
- All records in the Problem Log with a status of OPENED are sent to the remote service support system.
- *PRBID
- A specific record from the Problem Log with a status of PREPARED or OPENED will be sent to the selected service provider.
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Remote control point (RMTCPNAME)
Specifies the service provider to whom the service request is sent. When *PREPARED is specified for the Action (ACTION) parameter, only the problem log entries that have defined destinations will be processed.
- *IBMSRV
- The service request is sent to IBM service support.
- *CIM
- A Common Information Model (CIM) indication is generated. This Service Provider can be used only with problems in READY status.
- *SELECT
- A list of service providers is shown so the user can select the destination for the service request.
- remote-control-point-name
- Specify the remote control point name of the service provider to whom the request is sent.
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Remote network identifier (RMTNETID)
Specifies the remote name of the service provider's network.
- *NETATR
- The service provider is in the local network.
- remote-network-identifier
- Specify the network name of the service provider to whom the request is being sent.
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Problem identifier (PRBID)
Specifies the problem record identifier. If the problem identifier is for a PREPARED problem, the problem must have been prepared for the selected service provider.
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Examples
Example 1: Sending Prepared Records
SNDSRVRQS ACTION(*PREPARED)
This command establishes the communications link to the IBM service support system and sends all records in the problem log with the status PREPARED. The result of each problem log entry reported may be one of the following:
- PTFs sent to the system
- PTFs ordered from the code distribution center
- CE contacted automatically
- Service support center contacted automatically. The service support center representative will call you.
- Parts list
Example 2: Selecting a Service Provider
SNDSRVRQS ACTION(*OPENED) RMTCPNAME(*SELECT)
This command allows the user to select a service provider from a list. The service provider will receive all records in the problem log with a status of OPENED.
Example 3: Create a CIM indication
SNDSRVRQS ACTION(*PRBID) RMTCPNAME(*CIM) PRBID(0123312332)
This command creates a Common Information Model (CIM) indication. The creation of the indication does not guarantee that the problem is reported by CIM. The problem will remain in ready status.
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Error messages
*ESCAPE Messages
- CPF2702
- Device description &1 not found.
- CPF7C08
- No support network connection.
- CPF8C0A
- Data received from &1 not recognized.
- CPF8C0B
- Test request routed to different system than specified.
- CPF8C0C
- Content of problem record &1 not valid.
- CPF8C0E
- Library QGPL not found.
- CPF8C0F
- Error indicated in reply to request.
- CPF8C01
- Cannot connect to IBM service system. One session allowed.
- CPF8C06
- No problems in problem log can be sent.
- CPF8C07
- A parameter is not valid.
- CPF8C08
- Cannot specify *SELECT for the control point name.
- CPF8C09
- &1 not defined as a service provider.
- CPF8C16
- Error occurred while processing request.
- CPF8C17
- Sign-on failed.
- CPF8C18
- No support network connection.
- CPF8C19
- Remote support application failed.
- CPF8C2A
- Cannot connect to IBM service system.
- CPF8C2B
- Error indicated in reply to request.
- CPF8C2D
- Problem &1 cannot be sent.
- CPF8C24
- Error occurred while processing request.
- CPF8C27
- Alternate load device not found.
- CPF8C9D
- CIM indication can not be generated for reason &1.
- CPI8CBC
- CIM indication was generated.
- CPI8CBD
- Action of *CIM not allowed.
- CPF9824
- Not authorized to command &1 in library &2.
- CPF9846
- Error while processing file &1 in library &2.
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