Change Problem (CHGPRB)
| Where allowed to run: All environments (*ALL) Threadsafe: No |
Parameters Examples Error messages |
The Change Problem (CHGPRB) command allows you to change the values of selected fields within the problem log. The changeable fields include the service assigned number, problem severity, user name assigned to the problem log entry, and problem description.
Restriction: This command is shipped with public *EXCLUDE authority and the QPGMR, QSYSOPR, QSRV, and QSRVBAS user profiles have private authorities to use the command.
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Parameters
| Keyword | Description | Choices | Notes |
|---|---|---|---|
| PRBID | Problem identifier | Character value | Required, Key, Positional 1 |
| ORIGIN | Origin | Element list | Optional, Key |
| Element 1: Network identifier | Communications name, *NETATR | ||
| Element 2: Control point name | Communications name, *NETATR | ||
| SEV | Severity | *SAME, *NONE, 1, 2, 3, 4 | Optional |
| ASNUSER | User assigned | Simple name, *SAME, *NONE | Optional |
| GROUP | Group assigned | Name, *SAME, *NONE, *DEFAULT | Optional |
| SRVID | Service number | Character value, *SAME, *NONE | Optional |
| BRANCH | Branch number | Character value, *SAME, *NONE | Optional |
| COUNTRY | Country or region number | Character value, *SAME, *NONE | Optional |
| PRBCGY | Problem category | *SAME, *REPORT, *LOGONLY | Optional |
| TEXT | Text 'description' | Character value, *SAME | Optional |
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Problem identifier (PRBID)
Specifies the 10-character problem identifier of the problem log entry. Problems with different system origins can have the same identifier. This parameter can be used with the ORIGIN parameter to select a single problem from a particular system origin.
This is a required parameter.
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Origin (ORIGIN)
Specifies the node of the system from which the problem log entry originated. This parameter is used with the PRBID parameter to uniquely identify the problem.
Element 1: Network identifier
- *NETATR
- The local network identifier of this system is used.
- communications-name
- Specify the network identifier of the system on which the problem originated.
Element 2: Control point name
- *NETATR
- The local control point name of this system is used.
- communications-name
- Specify the control point name of the system on which the problem originated.
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Severity (SEV)
Specifies the severity level of the problem. Severity levels are assigned by the user when the problem is prepared for reporting. The four severity levels are:
- 1
- High
- 2
- Medium
- 3
- Low
- 4
- None
- *SAME
- The severity level does not change.
- *NONE
- No severity level is assigned to the problem.
- 1-4
- Specify the severity level of the problem.
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User assigned (ASNUSER)
Specifies the user ID of the person to whom the problem is assigned.
- *SAME
- The user ID does not change.
- *NONE
- No user is assigned to the problem.
- user-id
- Specify the user ID assigned to the problem.
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Group assigned (GROUP)
Specifies the group in the filter to which the problem is assigned.
- *SAME
- The group name does not change.
- *NONE
- The problem is not assigned to a filter group.
- group-name
- Specify the group into which the problem entry is filtered.
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Service number (SRVID)
Specifies the service assigned number for the problem. This number was assigned when the problem was reported to IBM service support.
- *SAME
- The service assigned number does not change.
- *NONE
- The problem has no service assigned number.
- service-assigned-number
- Specify the service assigned number for the problem.
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Branch number (BRANCH)
Specifies the branch number for the problem log entry. This number was assigned when the problem was reported to IBM service support.
- *SAME
- The branch number does not change.
- *NONE
- The problem has no branch number.
- character-value
- Specify the three-digit branch number for the problem log entry. All three digits must be specified.
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Country or region number (COUNTRY)
Specifies the country or region number for the problem. This number was assigned when the problem was reported to IBM service support.
- *SAME
- The country or region number does not change.
- *NONE
- The problem has no country or region number.
- character-value
- Specify the three-digit country or region number for the problem log entry. All three digits must be specified.
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Problem category (PRBCGY)
Specifies whether a problem should be logged and reported to the service provider, or logged only.
- *SAME
- The setting does not change.
- *REPORT
- The problem will be logged and reported to the service provider.
- *LOGONLY
- The problem will be logged, but will not be reported to the service provider.
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Text 'description' (TEXT)
Specifies the description of the problem.
- *SAME
- The description does not change.
- problem-description-text
- Specify the problem description.
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Examples
CHGPRB PRBID(9213438081) ORIGIN(AS400 SYSTEM02) SEV(4)
ASNUSER(JEFFREY) GROUP(CHGPROB) SRVID(PMR01)
BRANCH(694) COUNTRY(760) TEXT('NEW PROBLEM DESCRIPTION')
This command changes the problem 9213438081 originating on SYSTEM02.AS400 to severity 4, changes the assigned user to JEFFREY, changes the group to CHGPROB, changes the service assigned number to PMR01, changes the branch number to 694, changes the country or region number to 760, and adds a new description.
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Error messages
*ESCAPE Messages
- CPF7AAD
- Problem &1 not changed.
- CPF7AA7
- Problem &1 not found or in use.
- CPF7A8D
- Problem &1 not changed.
- CPF7A9C
- Cannot work with the problem log at this time.
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