Using diagnostic aids for the 7036-P16

The 7036-P16 is not supported under AIX® Diagnostics. A means to diagnose hardware problems with the 7036-P16 is provided by an executable program.

The purpose of this program is to diagnose hardware problems with the 7036-P16, such as bad connectors, faulty electronic components, and so on. The diagnostic is not intended to resolve protocol problems, network problems or a faulty host server to which the 7036-P16 may be attached.

Requirements for using the 7036-P16 diagnostic program

• The 7036-P16 and the AIX host server must be on the same network.
• The Digi RealPort Software for AIX Package must be installed.
• The user must ensure the problems are not caused by a faulty host server, the network or a device attached to any one of the 16 system ports.
• The Diagnostic Program is run from the AIX host server.
• Wrap Plug IBM® part number 43G0928.

7036-P16 diagnostic program capabilities

• Wrap data on each of the 16 system ports
• Monitor data on each of the 16 system ports
• Provide VPD (vital production data)

Using the 7036-P16 diagnostic program

1. Log in to the AIX host server as root.
2. From the root home directory type:

   ./usr/lbin/tty/dpa-ncxa

3. Press Enter.
4. The next screen will present a list of all the 7036-P16s configured on the host server. The list includes the device name and the IP Address for each 7036-P16. The user should look at the bottom of the screen for options.
5. Select a 7036-P16 on the list by using the cursor keys. The 7036-P16 selected is highlighted.
6. Type D to see the 7036-P16 product information.
7. Press enter to test an individual terminal type (tty) port on the selected 7036-P16. The next screen will present Port-1 of the 7036-P16 that was selected.
8. To select a different tty port, use the cursor keys to either increment or decrement the port number.
9. Once a tty port is selected, then select one of the following items:
   1. Wrap data by typing a T. If this option is chosen, use wrap plug part number 43G0928. Insert the wrap plug into the tty port.
   2. Monitor the data on the selected port by typing a D.
10. To exit the diagnostic program, press ESC.

General purpose diagnostic procedures, visual inspections

Investigating Ethernet network problems associated with the 7036-P16

1. Gather the following information:
   For the 7036-P16:

   • MAC Address: [MAC Address] (MAC Address label is on the back of the 7036-P16)
   • IP Address: [7036-P16 IP Address]
   • Default Gateway: [IP Gateway Address]
   • Name Server: [Name Server Address]
   • Host Name: [Host Name] (if a host name is assigned)
   For the host server:

   • Machine Type and Model
   • AIX Level
   • IP Address: [Host server IP Address]
   • Default Gateway: [IP Gateway Address]
   • Name Server: [Name Server Address]
   • Host Name: [Host Name] (if a host name is assigned)
2. Ping the 7036-P16 from the host server by typing: ping -c 1 [7036-P16 IP Address]

   If the 7036-P16 responds to the ping, then both devices are on the network; the problem is not a network attachment problem. If the ping times out, then either the 7036-P16 or the host server is not on the network.

3. Use traceroute to see where the link between the 7036-P16 and the host server is broken. Type:

   traceroute [7036-P16 IP Address]