Troubleshooting print problems when using guest support

When you use the IBM® i NetServer guest support to access the output queues, you might experience trouble when trying to access the server. In addition, your specified printer might not go online.

If this is the case, you must add a password to the IBM i NetServer guest user profile, for example, SMBGUEST. You must also ensure that you enable the user profile. The network print server requires a password for authentication although it will not prompt the user to enter a password.

The addition of a password in the SMBGUEST user profile does not affect users who access IBM i NetServer file and print shares. When a user requires guest support for file and print services, IBM i NetServer does not prompt the user for the SMBGUEST password. Because the SMBGUEST user profile has a password and is enabled, set the initial menu parameter to *SIGNOFF, INLMNU(*SIGNOFF), to deny signon access.