Troubleshooting PC client connection problems

You can test whether your connection method to IBM® i NetServer (for example, Domain Name System) is running if you experience connection problems.

To test your connection, follow these steps:

Open a Windows command prompt from your PC client.
Enter the PING command to test your client connection to IBM i. For example, you can ping IBM i NetServer by entering this command:
```
ping QSYSTEM1
```
Note: QSYSTEM1 is the server name of IBM i NetServer on IBM i.

If you get a positive return value, then the client connection to IBM i NetServer is operating normally. This means that the method the client uses to connect to IBM i NetServer and to the system is working.

Tips:

Run nbtstat -A ip-address-of-server from a command prompt on the client to check connectivity: C:\WINDOWS>nbtstat -a qnetserver. If the name of the system is unknown or cannot be resolved, the use of nbstat can also be helpful.
Another way to check client connectivity to the system is to see whether there is an active NetServer session for the client. Using System i® Navigator, under Network > Servers > TCP/IP, double-click IBM i NetServer, and then click Sessions. A listing of users and their respective workstation names, logon types, and system sessions is displayed.