Using IBM
Electronic Service Agent
You can check whether IBM®
Electronic Service Agent is
monitoring the status of your system, view problem information and activity, export and import a
configuration, and manage who is authorized to view the information that is sent to the IBM Electronic Support website.
Using the graphical user interface
The IBM Electronic Service Agent graphical user interface is an intuitive way to manage and control IBM Electronic Service Agent . It uses standard graphical controls to access IBM Electronic Service Agent functions and includes online help for each pane. You can access the graphical user interface on the system that is running IBM Electronic Service Agent or from any remote system that can access the same local or remote network.
Participating in the NPS Survey
The IBM Electronic Service Agent NPS Survey window displays list of systems for which the feedback is collected.
Viewing Dashboard
The IBM Electronic Service Agent Dashboard pane displays the graphical summary of system's health and problems of the systems that are being monitored by ESA.
Displaying system information
The All Systems pane displays all the systems that are discovered by the IBM Electronic Service Agent
Viewing system information
System Information
Displaying problem information
The All Problems pane displays all the problems (service requests) for systems that are monitored by IBM Electronic Service Agent.
Discovering systems
IBM . Electronic Service Agent can monitor the configuration and discovery of multiple hosts.
Sending a test problem
Send a test problem to the IBM Electronic Support website to see whether the problem reporting function is working correctly.
Running an operational test
Check to see whether your connection and the transmission of service information to the IBM Electronic Support website is working correctly.
Collecting and sending service information
IBM Electronic Service Agent collects and sends service information to IBM. Service information consists of hardware, software, and system configuration information about the system that is being monitored by IBM Electronic Service Agent.
Collecting extended error data
Extended error data is collected for every serviceable event that is sent to IBM (call home events) from the endpoints. Whenever a hardware problem is identified, ESA collects all system logs, configuration, and diagnostic information that can be used for debugging.
Displaying the activity log
Use the activity log to see all IBM Electronic Service Agent activity for a designated time period.
Configuring operational settings
You can configure operational settings for IBM Electronic Service Agent to perform the functions that are important to your service environment.
Exporting a configuration
You can export IBM Electronic Service Agent configuration information to a file so you can use the same contact and location information and operational settings on another system.
Importing a configuration
You can import an IBM Electronic Service Agent configuration file so you can use the same contact and location information and operational settings as used on another system.
Checking status
You can check whether IBM Electronic Service Agent is monitoring your system.
Accessing the IBMElectronic Support portal
Using the IBM Electronic Support portal, you can view service information that is reported by IBM Electronic Service Agent . You can also search all content by using advanced search capabilities, open and manage service requests, receive support content notifications by platform or individual product, and view call home problem events.