The IBM Security Lifecycle Manager prerequisites cannot be installed

This topic provides troubleshooting references and steps for resolving system errors when the IBM® Security Lifecycle Manager prerequisites cannot be installed.

Description

When the user tries to install the IBM Security Lifecycle Manager prerequisites, the system displays the following error:

JVMJ9VM011W Unable to load j9dmp24: libstdc++.so.5: cannot open shared
object file: No such file or directory
JVMJ9VM011W Unable to load j9jit24: libstdc++.so.5: cannot open shared
object file: No such file or directory
JVMJ9VM011W Unable to load j9gc24: libstdc++.so.5: cannot open shared
object file: No such file or directory
JVMJ9VM011W Unable to load j9vrb24: libstdc++.so.5: cannot open shared
object file: No such file or directory

Cause

The system displays this error when the system packages are not upgraded.

Proposed workaround

All system packages must be upgraded, except the kernel that should be 6.3 in order for encryption to work correctly.
Update all packages excluding kernel:
```
yum update --exclude=kernel*
```

Modify: /etc/yum.conf

[main]
…
exclude=kernel* redhat-release*