Users are not listed in the OpenStack user list

This topic provides troubleshooting references and steps for resolving system errors when the user is not listed in the OpenStack user list.

Description

When the authentication type is AD/LDAP, the users are not listed in the OpenStack user list.

Cause

The system displays this error under one or all of the following conditions:
  • Only the users under the specified user DN are visible to keystone.
  • The users do not have the specified object class.

Proposed workaround

Change the object authentication or modify the AD/LDAP for the users who do not have the specified object class.
Parent topic: Object issues