Information, help, and service

Many informational resources are available for IBM® products.

Online help

IBM maintains pages on the World Wide Web where you can get information about IBM products and services and find the latest technical information.

Table 1. IBM websites for help, services, and information
Description	World Wide Web address (URL)
IBM home page	http://www.ibm.com
Directory of worldwide contacts	http://www.ibm.com/planetwide
Support for IBM System Storage® and TotalStorage products	http://www.support.ibm.com The IBM Support Portal page displays. Do the following: In the Product Lookup field, begin typing `TS76`. As you type, a list of matching products drops down below the input field. Select your product from the drop down list. The product you select appears below the Search field in the Search supports and downloads section. Items specific to the product you selected appear in the five areas below the Search field. You can search for specific information, or select one of the links in the Downloads, Product support content, Tools and resources, Featured links, or Common support links. To view a list of available fixes for your product, for example, click on → Downloads (drivers, firmware, PTFs). Alternatively, you can use the Browse for a product link. Click Browse for a product. Expand ► System Storage. Expand ► Tape systems. Expand ► Tape virtualization. The page shows a list of products. Select your product from the list. The product you select appears below the Search field in the Search supports and downloads section.

Other useful websites

The most up-to-date information about this product, including documentation and the most recent downloads, can be found at the following websites:

Information centers for the product:
- IBM System Storage ProtecTIER® TS7650 Customer Information Center
- IBM System Storage ProtecTIER TS7610 and TS7650 Combined Service Information Center

The translated publications for this product are included with the product. These documents and product specification sheets are also available from: http://www-947.ibm.com/systems/support/supportsite.wss/brandmain?brandind=5345868
You can order publications through the IBM Publications Ordering System: http://www-05.ibm.com/e-business/linkweb/publications/servlet/pbi.wss
Access installation and technical support information at: http://www.ibm.com/support
For DS4000® information, go to: http://www-947.ibm.com/systems/support/storage/disk/
For DS5000 series information, go to: http://www-03.ibm.com/systems/storage/disk/ds5000/
For DS8000® series information, go to:http://www-03.ibm.com/systems/storage/disk/ds8000/
For XIV® information, go to: http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp
The IBM website for independent software vendor (ISV) support is: http://www-304.ibm.com/jct01005c/isv/index.html
The IBM System Storage TS7600 with ProtecTIER Interoperability Matrix website can be found at: http://www-03.ibm.com/systems/support/storage/config/ssic/displayesssearchwithoutjs.wss?start_over=yes
For the latest information about SAN switches and directors, go to: http://www-03.ibm.com/servers/storage/san
For the latest information about IBM xSeries products, services, and support, go to: http://www-03.ibm.com/servers/eserver/xseries/
For the latest information about operating system and HBA support, clustering support, SAN fabric support, and Storage Manager feature support, see the DS4000 Interoperability Matrix website:
http://www-03.ibm.com/servers/storage/disk/ds4000/interop-matrix.html
For product firmware and software downloads and associated driver code, go to: http://www-947.ibm.com/systems/support/storage/
For accessibility information, go to: http://www-03.ibm.com/able/product_accessibility/index.html
For the latest information about product recycling programs, go to: http://www.ibm.com/ibm/environment/

Telephone help

With the original purchase of the IBM TS7650G ProtecTIER Deduplication Gateway, customers have access to extensive support coverage. During the product warranty period, customers can call the IBM Support Center (1 800 426-7378 in the US). Product assistance is available under the terms of the hardware IBM warranty or the software maintenance contract that comes with product purchase. In the US and Canada, these services are available 24 hours a day, 7 days a week. In the UK, these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Note: This product is equipped with a Software Call Home feature. When enabled, it notifies IBM Service of software error events. Not all countries currently support this feature.

Table 2. Remote support capabilities
Customer site	Call Home events	Error initiated Heartbeat (regular interval) Test
	TSSC support capability	Error-initiated problem reporting for up to 43 subsystems Staged, error-specific data gathering Subsystem and system console heartbeat reporting Wellness checking Log file storage (daily) Code image and documentation repository (from media and RETAIN Fix Distribution Library)
	TSSC and remote support service tools	Code image broadcast Call home event log review End-of-call completion report
IBM support	TSSC remote access	Authenticated, secure remote access Simultaneous call in and call home Data transmission (TCP/IP) supported
IBM support	IBM call home database	24/7 access by IBM support staff Error analysis and search capability

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