Updating the library and drive firmware

The TS3500 tape library provides multiple options for updating the library and drive firmware.

Table 1 lists various scenarios and the responsible party. Contact your IBM service representative with any questions about a specific scenario, who is responsible for the update, and if there is a charge.

Table 1. Library and drive firmware update scenarios
Update scenario Responsible party
Not TS7700 Attached TS7700 Attached
Installation of a chargeable feature IBM service representative TS7700 Service
Installation of nonchargeable feature Customer1 TS7700 Service
Fixing a field issue IBM Remote Code Load2 TS7700 Service
Recommendation from an IBM service representative IBM Remote Code Load2 TS7700 Service
Customer initiative to upgrade firmware level. Customer1 TS7700 Service
Note:
  1. Customers can contract with their local service team. This is a billable activity.
  2. If customers cannot allow Remote Code Load, contact your local service team to initiate an onsite exception process.