Accessing logs for the library

Complete this task to access logs for the library using the web.

Procedure

From the Work Items navigation pane, perform one of the following options:
  • Select Service —> View Library Error Log. The Library Error Log screen displays. By default, only records from the last 24 hours are displayed. If there are no records within the last 24 hours, the library displays the next time period in which there is at least one record.
    Note: In a shuttle complex, the library also provides the option to access this log page from a critical status link on the shuttle stations page. When this occurs, only shuttle station records are displayed.
    To view a specific time period or the entire library error log, complete the following steps:
    1. Select a number of days or None - Show All from the Time Period menu and click Filter.
    2. Wait while the page refreshes with all of the records for the selected time period. This can take a few seconds, many minutes, or longer depending on the number of records in the log.
    To mark a record as inactive, complete the following steps.
    Note: This option is only available when a shuttle station is present in the library.
    1. Select the record(s) to be marked.
    2. Select Mark as Inactive from the Select Action menu and click Go. The page redisplays and reflects the change(s) in the Active column.
    To view record details, complete the following steps:
    1. Select the record for which you want to obtain details. You can only select one record at a time.
    2. Select View Details from the Select Action menu and click Go. A new window displays with detailed information.
    3. View the record details. Click Close to close the details window or click the blue arrows to move forward or back one entry in the log.
  • Select Service —> Download Library Logs. The Download Library Logs screen displays a list of devices and logs that you can download. They include event logs, servo logs, NVRAM event logs, Fatal Exception logs, and so forth.
    1. Select the log that you want to download
    2. Select Download. If you select NVRAM Backup/Memory Dump, the library attempts to get a snapshot of the current library configuration.
    3. Specify the directory to which you want to download the log.
    4. Select Save.