Problems - add details

Use this command to add details to a reported problem.

Problems - add notes

Adds a note to the specified problem.

To add a note to a problem:

admin.problems[0].addnote('New note')

Problems - add files

Adds a file to the specified problem. This command is asynchronous.

To add a file to a problem:

admin.problems[0].addfile('<path_to_file>', <showProgress>)
Where:
  • path_to_file is either a file on the local system or the ID of a system log on the remote IBM® Cloud Pak System W3550. If you add a system log, use the ID property for a system log returned by the admin.systemlogs command.
  • showProgress is an optional parameter that you can use when you add a file. If set to ‘True’, it displays the file upload progress. Using this parameter causes the request to be synchronous.
Example 1: Upload a file to Cloud Pak System and include upload progress in the output:
admin.problems[0].addfile('C:\\uploads\\myFile.txt', True)
Example 2: Add an existing system log to the problem:
admin.problems[0].addfile('19f51811-d9c0-4b44-8ab6-bdcb2fe127a7')

Problem - create service ticket

Creates a service ticket from a problem.

admin.problem[0].createserviceticket()

Problem - import service ticket

Adds a service ticket from a problem. This service ticket must exist in Cognitive Support Platform and must not be assigned to any other problems in your environment.

admin.problem[0].createserviceticket("06234999000")