Running the ISALite tool to verify the installation and troubleshoot
The ISALite for InfoSphere® Information Server tool provides functionality to collect data, files, and artifacts from the local installation of IBM® InfoSphere Information Server. It focuses on performing non-destructive tests and passive collection of data to report the system health and verify the correct configuration of the installation.
What the tool offers
The ISALite for InfoSphere Information Server tool helps you troubleshoot InfoSphere Information Server problems. The tool focuses on automatic collection of problem data and provides diagnostic verifications of an InfoSphere Information Server installation. Information pertinent to a problem is collected and analyzed to identify the origin of the problem. The ISALite for InfoSphere Information Server tool reduces the effort and amount of time it takes you to send the appropriate diagnostic data to IBM Customer Support by automating the gathering and collection process. Using FTP, the tool sends the results to IBM Support and attaches them to an existing PMR (problem management record). Additionally, the tool performs symptom analysis to help streamline the problem determination process.
Where to find the tool and documentation
The ISALite for InfoSphere Information Server tool and documentation are installed with the product in the following directory locations:
| Operating system | Directories |
|---|---|
| Linux AIX | Tool: IS_install_path/ISALite
Documentation: IS_install_path/ISALite/doc |
| Windows | Tool: IS_install_path\ISALite
Documentation: IS_install_path\ISALite\doc |
IS_install_path is the directory where you installed InfoSphere Information Server.
For information about how to get the tool and documentation for previous releases, and for any updates that are available, see the ISALite download document on the support site (http://www.ibm.com/support/docview.wss?uid=swg24022700).
To verify the installation
Run the General Diagnostic Health Checker and other product-specific health checkers. The health checkers are available in the main menu, as well as in the Additional Diagnostic Tools menu.
To troubleshoot InfoSphere Information Server activities that fail to run or have errors
Run the InfoSphere Information Server Collector tool to collect logs and configuration data, which provides details about why activities fail to run or have errors. The InfoSphere Information Server Collector tool is available in the main menu.