If the problem persists, gather the job logs and job design, and contact IBM Software Support. You can export the job design as a .dsx or .isx file.

For information about the specific logs and information that you must collect before you contact IBM Software Support, see the troubleshooting topics for InfoSphere Information Server in IBM Knowledge Center.

For information about how to export your job design as a .dsx file so that you can share it with others, see the topics about designing InfoSphere DataStage and QualityStage jobs in IBM Knowledge Center. For information about how to export your job design as a .isx file so that you can share it with others, see the topics about deploying jobs and accessing version control in IBM Knowledge Center.