How do I open a support ticket with IBM Support?

Contact and open a ticket with IBM Dynamic Pricing Support when you require assistance with IBM Dynamic Pricing.

You can contact IBM Dynamic Pricing Support by the methods that are described in the IBM® Software as a Service (SaaS) Support Handbook. The most recent version of the handbook can be found here: https://www-01.ibm.com/software/support/support_guide.html.

If you are calling to open a support ticket, ensure that you have the following information available:
  • IBM Customer Number (ICN)
  • Product name
  • Description of your service request

Before you begin

  • Determine the business impact of your problem.
  • Describe your problem and gather background information.

Procedure

  1. Access the IBM Support Community.
  2. After you are signed in, click Open a case.
  3. Enter "Dynamic Pricing" for the product.
  4. Enter the details for your support ticket.
  5. Click Submit.
    A new case is generated for your support ticket and the ticket is routed to the appropriate IBM team.