Enhancement in IBM Control Desk version 7.6.1 – IFR1 (Interim Feature Release 1)
IBM® Control Desk version 7.6.1 is enhanced with Interim Feature Release 1 (IFR1) as follows.
- Installing
- Installation is now supported for WebSphere® Application Server Network Deployment version 9.0.5 and DB2® version 11.5. For information, see
Installing and upgrading and WebSphere Application
Server Network Deployment.
With the IBM Control Desk 7.6.1 - IFR1, there is a change in how the Db2 installation and update files will be packaged with IBM Control Desk as well as the industry solutions. Db2 base versions are now bundled with Maximo, and it is highly recommended that fix central is always checked to ensure that the latest fix pack has been applied. Failure to do so could result in limitation of core memory or incompatibility issues.
The Db2 11.5 version will not be installed through the Maximo launchpad as previous versions of Db2 had been. To upgrade an existing Db2 instance to the latest version you can use files accessed through fix central or for a new install, use the files bundled in Passport advantage and then check for the latest fix pack.
Follow this link to the full documentation on how to apply fixes to Db2.
- Cognos version 11.1 reports are now supported
- IBM Control Desk now supports Cognos version 11.1. You can find more information about Cognos version 11.1.x in the IBM Cognos Analytics 11.1.x.
What's new in IBM Control Desk version 7.6.1
New features and capabilities in version 7.6.1 of IBM Control Desk can help your organization achieve greater efficiency.- Tivoli®'s process automation engine (TPAE) version 7.6.1
- This version of IBM Control Desk runs on Tivoli's process automation engine (TPAE) version 7.6.1.
- Installing
- Installation is now supported for WebSphere Application Server Network Deployment version 9.0.0.7 and Db2 version 11.1. For information, see Installing and upgrading.
- Upgrading
-
Upgrade is supported starting from version 7.6.0.x. If you have a version of IBM Control Desk earlier than version 7.6.0.x, you must first upgrade to version 7.6.0.x before upgrading to the current version.
To upgrade, you must install IBM Control Desk version 7.6.1 in a separate location and then configure IBM Control Desk to access the previous configuration.
For more information, see Installing and upgrading.
- Modernized user interface helps users be more efficient
- A new skin, IoT18, is available that modernizes the user interface. This skin improves usability by increasing spacing in the user interface views and is responsive to the size of the screen. Labels for each field dynamically adjust position, moving from above the field to the left of the field as the interface increases in size.
- Cognos version 11 reports are now supported
- IBM Control Desk now supports Cognos version 11. Cognos version 10 reports have been deprecated. You can find more information about Cognos version 11 reports in the IBM Cognos Analytics 11.1.x.
- Security Directory Integrator is now bundled with IBM Control Desk
- Security Directory Integrator is now part of the IBM Control Desk bundle. For information, see Installing Security Directory Integrator (SDI).
- Enable or disable chat sound alerts in both IBM Control Desk and Service Portal
- Administrators can configure sound alerts in live chats to be enabled or disabled. For information about configuring chat sounds in the classic UI, see Configuring live chat sound alerts. For information about configuring chat sounds in the Service Portal UI, see Configuring chat sound alerts.
- Remote diagnostic tools available for users of Service Portal Self Service Center
- Users can download remote diagnostic tools in Service Portal Self Service Center to help resolve problems that might arise. For information, see Working on a ticket in Control Desk Service Portal.
- Display or hide the My Tickets log in Service Portal Self Service Center
- You can set a configuration option to hide or show the communications log for My Tickets in the Self Service Center in Service Portal. See Configuring My Tickets log to be displayed or hidden.
- Service Portal administration improvements
- Service Portal administration has been moved to the configuration app. Improvements were made to allow the settings of the default insert site.
- Mobile app updates IBM Control Desk server
- With the latest update of the mobile app, the Control Desk server no longer needs a specific configuration for cross-origin resource sharing (CORS). See Using the Control Desk mobile app.