Product components
IBM Control Desk includes a range of components that contribute to your ability to manage your IT environment effectively and efficiently. The components that you have access to depends on the product edition that you are using.
The following table lists and describes the
components and indicates which editions provide each component.
| Component | Description | Available in these editions |
|---|---|---|
| Service Request management | The Service Request management component provides single point of entry for handling incidents and requests, and serves as an interface for other service management processes. A service request can be opened to resolve an issue, obtain a new service, obtain information, or change a current service. |
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| Incident management | This component enables you to restore normal service operation as quickly as possible after an incident is reported, and to minimize the adverse effects on business operations. |
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| Problem management | The problem management component enables you to resolve the root causes of incidents to minimize the impact on the enterprise, and to prevent a recurrence. |
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| Service catalog | The service catalog provides a complete end-to-end set of functions that permit the definition of different types of requests for services, a way to shop for those services, and a structured process that manages the delivery of these services. |
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| Configuration management | The configuration management component enables you to identify, control, maintain, and verify the configuration items (CIs) that you manage. |
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| Change management | The change management component enables you to create and carry out well defined processes for making different types of changes to your IT environment. |
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| Release management | The release management component enables you to manage, audit and coordinate simple and complex releases. |
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| Procurement management | The procurement management component enables the creating, routing, and management of requests, purchase orders, contracts, and terms and conditions. |
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| License management | The license management component provides for an auditable, reportable lifecycle of various license types and terms. |
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| IT asset management | The IT asset management component provides inventory, financial, and contractual functions to support lifecycle management and strategic decision making for the IT environment. |
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| Base services | The base services within the product provide common functions for use by all applications. |
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| Deployer's Workbench | The Deployer's Workbench is a separately installed, Eclipse-based workbench that provides tools designed to help you create your CI spaces for managing configuration items effectively and efficiently. |
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| IBM Tivoli Integration Composer | IBM Tivoli Integration Composer is a separately installed integration tool that transforms and imports data about deployed hardware and software. IBM Tivoli Integration Composer is included with IBM Control Desk and does not require a separate license. |
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