Self Service Center in Service Portal
In the Self Service Center, you can search for solutions to issues that you encounter, report issues, review your tickets, view the latest news bulletins, or submit requests for services.
- Search the database for documented solutions, news, or services that you need or use the tree structure to browse the catalog
- Report an issue if you do not find the solution that you are looking for
- Open a chat with a service desk agent to resolve an issue
- Review tickets that you entered to monitor their progress
- Request services from the catalog of service offerings that your company provides
The Self Service Center uses the Lucene search engine to search for solutions, news, and services.
From the Self Service Center, depending on your permissions, you can access the agent or the Service Portal configuration tool simply by clicking Go To on the navigation bar.
Lucene search tips
The following table provides information about Lucene search syntax.Type of search | Example |
---|---|
Single term | To search for a single term, enter a single word such as test or hello. |
Phrase | To search for a phrase, enter a group of words surrounded by double quotes, such as "test for". |
Wildcards | You can use the following wildcards:
Note: By default, use of a wildcard at the beginning of a search is disabled in Lucene searches
because of performance consequences.
|
Word stemming | To search for matches to a stem or root form, enter the stem. For example, entering custom returns customized, customizing, customs, and customer. |