Attached documents in Service Portal

Self Service Center users and ticket agents can add attachments to tickets that they create in Service Portal.

You can add attachments when you first report an issue or when you open an existing ticket. You can add attachments using the Add Attachment button in the user interface or by dragging and dropping.

Self Service Center users can delete an attachment before saving a ticket. Self Service Center users cannot delete attachments after a ticket is saved. Ticket agents can delete attachments both before and after a ticket is saved.

By default, you can add files with the following extensions as attachments:
  • bmp
  • csv
  • doc
  • docx
  • dwg
  • gif
  • html
  • jpg
  • pdf
  • ppt
  • txt
  • xls
  • xlsx
  • xml
  • xsl
  • zip
Administrators can configure IBM Control Desk to accept other file types. You might have additional options if your administrator has configured them.

Note that the ability to add attachments is enabled by default, but administrators have the ability to disable the feature if they do not want to support attachments in Service Portal.

For information about configuring Service Portal for attachments, see Configuring Service Portal for attachments.