Step 4: Creating a Siebel account details

This section describes the references involved in creating Siebel account details.

This sections describe the following references that you need to perform:

  • Creating a gateway contact.
  • Creating a customer account.
  • Making the gateway contact the prime contact for the account.

To create a gateway contact, use the following lis:

  1. Log in to Siebel Communications and connect to the Server database.
  2. Navigate to Site Map> Contacts> Contacts List.
  3. Select All Contacts from the visibility filter.
  4. Create a new record with the following field-value pairs:
    Note: 
    First Name      Gateway
Last Name       Writer

To create a customer account, use the following lis:

  1. Log in to Siebel Communications and connect to the Server database.
  2. Navigate to Site Map > Accounts > Accounts List.
  3. Select All Accounts from the visibility filter.
  4. Create a new record with the following field-value pairs:
    Name             Netcool Account
Account Class    Customer

To make the gateway contact the primary contact for the account, use the following lis:

  1. Select Netcool Account in the Accounts List applet.
  2. Navigate to the Contacts List applet.
  3. Select Add on the Contacts List applet.
  4. Select Gateway Writer from the contacts list.