OS-SC and SC-OS routes

They work in conjunction to track tickets and alerts. To do this, they use the serial to Incident Management Problem ID cache to match alerts routed from the ObjectServer with tickets routed from HP ServiceManager .

For the gateway to map events to HP ServiceManager correctly, you need to define field conversions between the gateway and HP ServiceManager. Refer to Create a gateway conversion table for more information about how to do this.

HP ServiceManager can feed back events through the gateway into the ObjectServer. You need to define how the gateway should act when it receives an event using SQL. Refer to Edit the gateway action SQL files for more information about how to do this.