Uploading the data collector's log packages

Upload the data collector's log packages so that IBM® Support can investigate and resolve the tickets that you opened.

About this task

If IBM Support can't collect log packages for the data collector that you installed, they ask a user with Administrator privileges in your organization to upload the log packages.

To upload the log packages, your Administrator runs the logcollector.bat batch file on Windows or the logcollector.sh script on Linux® or AIX® that is in a folder on the server or virtual machine that you use to run the data collector.

The parameters that are used to run the batch file or script depend on the following criteria:
  • You want to upload the log packages to Enhanced Customer Data Repository (ECuRep).
  • You want to upload the log packages to Blue Diamond.
To upload the log packages to ECuRep or Blue Diamond, your firewall must be configured to use the secure file transfer protocol (SFTP) on port 22.
Note: The communication between your data collectors and IBM Storage Insights is through HTTPS port 443. So, the firewall rules that were created for your data collector aren't applicable for uploading the data collector's log packages.

If your firewall isn't configured to use SFTP on port 22, you can run the batch file or script to generate a .zip file. The .zip file contains the data collector's log packages, which you can transfer to a computer that can access the internet so that your log packages can be uploaded to ECuRep or Blue Diamond.