Uploading the data collector's log packages
Upload the data collector's log packages so that IBM® Support can investigate and resolve the tickets that you opened.
About this task
If IBM Support can't collect log packages for the data collector that you installed, they ask a user with Administrator privileges in your organization to upload the log packages.
To upload the log packages, your Administrator runs the logcollector.bat batch file on Windows or the logcollector.sh script on Linux® or AIX® that is in a folder on the server or virtual machine that you use to run the data collector.
- You want to upload the log packages to Enhanced Customer Data Repository (ECuRep).
- You want to upload the log packages to Blue Diamond.
If your firewall isn't configured to use SFTP on port 22, you can run the batch file or script to generate a .zip file. The .zip file contains the data collector's log packages, which you can transfer to a computer that can access the internet so that your log packages can be uploaded to ECuRep or Blue Diamond.