Changing an Internet email address

Use this procedure to change a user's Internet email address if you are not also changing the user's Notes® name.

About this task

There are two places that an Internet address is used. The SmartCloud Notes service uses the Internet address in the Person document for Internet email addressing and delivery. In addition, there is an Internet address in the Email field in the service user account. This address is the account identity used to log in to the service with any subscription from a browser. Changing the value of the Email field to match the new Internet email address in the Person document provides a consistent experience for the user.
Important: If you are changing both the Notes name and Internet address, complete the steps for changing a Notes user name, instead.

Procedure

  1. To change the Internet email address in the on-premises Domino® directory if you are not also changing the Notes name:
    1. From an on-premises Domino Administrator, open the Domino directory in which the user is registered.
    2. From the People view, select the user's Person document.
    3. Click Edit Person.
    4. In the Basics tab, in the Mail section, change the address in the Internet address field.
    5. Click Save & Close.
    6. Wait for the change to replicate to the service during directory synchronization.
      Tip: To verify that the change has been made in the service, open the Users page in SmartCloud Notes Administration, search for the user, and in the user page look at the Internet address field.
  2. To change the account login identity to match the new Internet email address:
    1. Log in to the service as an administrator.
    2. If your account has the user role, click Admin > Manage Organization.
    3. Click User Accounts.
    4. If your organization uses partitions, select the partition.
      Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
    5. Click the arrow next to the user account to change and select Edit User Account.
    6. Click Account Login.
    7. In the Email field, click change.
    8. In the New email address field, provide the new address and click Finish.

What to do next

Provide the user with their new address and account login identity.