Tivoli Business Service Manager (TBSM)
TBSM delivers real-time information that you need in order to respond to alerts effectively, to be in line with business requirements, and optionally to meet service-level agreements (SLAs).
TBSM tools help you to build a service model that you integrate with IBM® Tivoli® Netcool®/OMNIbus™ alerts or optionally with data from an SQL data source.
The TBSM Data server analyzes IBM Netcool/OMNIbus ObjectServer events or SQL data for matches against the incoming-status rules you configured for your service models. If the matching data changes the service status, the status of the TBSM service model changes accordingly. When a services status changes, TBSM sends corresponding service events back to the ObjectServer.
The Discovery Library Toolkit creates TBSM service objects which use data from Discovery Library Adapter (DLA) books or from the IBM Tivoli Application Dependency Discovery Manager.
The TBSM console provides a graphical user interface (GUI). It runs in the Tivoli Integrated Portal (TIP) and logically links services and business requirements within the service model. The service model provides an operator with a view of how an enterprise performs at a certain moment in time or did perform over a certain time period.
Main components:
- Tivoli Integrated Portal
- Tivoli Integrated Portal enables the interaction and secure passing of data between Tivoli products through a common portal. You can launch various applications within the same dashboard view to investigate different aspects of your managed enterprise.
- Tivoli Netcool/OMNIbus
- TBSM monitors the Tivoli Netcool/OMNIbus ObjectServer for incoming events. The ObjectServer collects events from probes, monitors, and other applications such as IBM Tivoli Monitoring. You use TBSM to create service models that respond to the data received in the incoming events. For example, the incoming event data can change the status of a service or start the tracking of a potential SLA violation.
- Tivoli Netcool/Webtop (OMNIbus web GUI)
- Netcool/Webtop is the browser console for Netcool/OMNIbus and TBSM uses Netcool/Webtop components to display events that are related to service models. The Active Event List (AEL) and Service Details portlet in TBSM are Netcool/Webtop components, and are installed as part of TBSM. The Tivoli Integrated Portal also includes Netcool/Webtop components.
- TBSM dashboard server
- The TBSM dashboard server manages the display of the TBSM console and communicates with the TBSM data server. This interaction between the different TBSM components facilitates to create and visualize service models using connected TBSM consoles. Users working with the console view mainly only parts of the service model. Therefor the dashboard server acquires and maintains status of services from the data server.
- TBSM data server
- The TBSM data server monitors the ObjectServer and external databases for data that affect the status of the services. These services are configured in the TBSM console or with the RAD shell command-line tool. The server calculates the status of these services by applying rules to the external data. Your service models and the rules are stored in the TBSM database.