Troubleshooting
This section provides suggestions for do-it-yourself troubleshooting.
- Troubleshooting features
- License troubleshooting
- Insufficient disk space
- Digital signature troubleshooting
- Importing a legacy scan template
How to import the scan template from a scan saved in a version of AppScan® earlier than 8.6. - Reporting false positive results
- Extended Support Mode
Extended Support Mode logs all AppScan activity, for packing and sending to your support provider to help troubleshooting a problematic procedure. - Changing the default browser
You can configure AppScan to use a browser other than its built-in browser. - Login troubleshooting
Tips for troubleshooting session detection problems in Scan Configuration > Login Management view. - Long or never-ending Explore stage
For some types of site the Explore stage may take a long time or never end. - Flash movie troubleshooting
This section offers suggestions for troubleshooting the Flash scanning feature. - Multi-step operation troubleshooting
Some suggestions for troubleshooting action-based multi-step operations. - Replacing unsigned extensions
If you want to use an unsigned extension that you used with a previous version of AppScan, you can either elect to trust it, or see if a signed version is available to replace it with. - Scan Log messages
The following sections include explanations of Scan Log messages (View > Scan Log). - AppScan Log messages
The following sections include explanations of AppScan Log messages. (Help > AppScan Log) - Flash Log messages
The following table describes using the Flash Log for troubleshooting. - Glass box troubleshooting
Open a web page listing glass box agent messages and other troubleshooting tips.