AOP3858EThe printer requires intervention or does not support PJL.

The printer requires intervention or does not support PJL.

Explanation

IP PrintWay™ extended mode attempted to send a print job to the printer, but either the printer timed out or the response timeout value that is specified in the printer definition expired before IP PrintWay received a response from the printer. In most cases, the printer times out first because most printers have a timeout value of just a few minutes.

The problem might be one of these:

  • The printer requires intervention. For example, the printer might be out of paper or have a paper jam.
  • The printer does not support HP's Printer Job Language (PJL).

The aoplogu command provides more information in fields before the message text. For information about the contents of these fields, see Format of messages in the Infoprint Server common message log.

System action

If retransmissions are requested, IP PrintWay extended mode waits for the retry time that is specified in the printer definition and tries the print job again. When all retransmissions are completed, IP PrintWay retains the print job on the JES spool if retention is requested.

Operator response

Check the printer. After you correct the printer problem, the print job starts automatically when IP PrintWay tries the print job again. However, you can start the print job immediately from Infoprint Central. If IP PrintWay completed the print job and retained it on the JES spool, start the print job from Infoprint Central. If the print job is no longer on the JES spool, ask the job submitter to resubmit the print job.

If the printer does not need intervention, ask your print administrator to check whether the printer supports PJL. After the printer definition is corrected, start the print job from Infoprint Central, or ask the job submitter to resubmit the print job.

System programmer response

Check the printer documentation to see whether the printer supports PJL. If it does not support PJL, clear the Record pages for accounting and Restart printing after last successful page fields in the printer definition. These fields require that the printer support PJL.

If you want to give the operator more time to correct a printer problem before IP PrintWay completes processing the print job, consider specifying a higher retry time (for example, 30 minutes) in the printer definition. Or, you can try to set a higher print timeout value from the printer's web page. However, with most printers, you cannot specify a high timeout value.

User response

After the problem is corrected, resubmit the print job if necessary.

Problem determination

Not applicable.

Module

Not applicable.

Source

Infoprint Server.

Routing code

Not applicable.

Descriptor code

Not applicable.

Automation

Not applicable.