Using IBMLink/ServiceLink
IBMLink/ServiceLink is a set of online electronic services available to customers. Some of these services are available to you free of charge as a part of the SoftwareXcel basic contract. Some of these services are available for an additional fee as part of the optional SoftwareXcel Extended contract. Contact your local IBM® marketing branch office for more information on SoftwareXcel contracts and services.
The following services are available to you under one of these
contracts:
- SRCHSERVICE
- Online database of APAR and PTF information, with extensive search capability.
- PSP
- Preventive Service Planning information database. This database contains the latest information concerning the installation of IBM products, including the latest service recommendations.
- SRD
- Service Request and Delivery Facility. This facility provides a means for election ordering and delivery of corrective services, including PTFs and APARS.
- ASAP
- Automatic Software Alert Process. This facility alerts the user when critical service information becomes available on a list of products that are selected by the user.
- ETR
- Electronic Technical Response. The user may electronically report problems and ask appropriate technical questions about IBM products through this facility. The ETR answers questions and problem reports by utilizing electronic responses. Optionally, you can request to talk to an IBM representative about your problem report. Submit nondefect-related, nontechnical questions to the question and answer (Q&A) queue in Canada on a severity 3, priority 3 basis.
- AST
- Automatic Status Tracking. This facility allows the user to request notification when the status of a user-selected APAR or PTF changes, or both.
- VPL
- View Program Listings. This is an online database of module listings for non-object code only (OCO) modules distributed through PTFs.