Obtaining Diagnostic Information

For errors that installations cannot resolve without IBM® support, IBM provides:

A new APPC/MVS component trace option, RR, for tracing events related to APPC/MVS participation in resource recovery for protected conversations. New options for the IPCS CTRACE subcommand filter the resulting trace records. For more information, see the SYSAPPC topic in z/OS MVS Diagnosis: Tools and Service Aids.
The IPCS APPCDATA subcommand for formatting SVC dumps that accompany the X'EC7' system abends that APPC/MVS issues. The APPCDATA CONFIGURATION and CONVERSATION reports contain information related to protected conversations.
For information about APPCDATA subcommand syntax and parameters, see z/OS MVS IPCS Commands. For sample APPCDATA subcommand output, see z/OS MVS Diagnosis: Reference.