Procedure

To prepare an APAR:

1. Initiating an APAR

   If, after you have consulted your IBM® Support Center for assistance, no fix for your problem is found, an IBM specialist will contact you to diagnose the problem in more detail. If the problem is a new one, the specialist will initiate an APAR. Be prepared to supply this information:

   • Customer number
   • Release level
   • Current service level (the PTF list and list of APAR fixes applied)
   • Keyword string or strings used to search IBM Software Support Facility
   • Processing unit number: serial number, type, and model

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2. Gathering information for an APAR

   You might be asked to supply any or all of this information to describe the environment of the Infoprint Server problem:

   • A description of the problem
   • The SMP/E PTF identification number
   • As small a segment of the input statements and data as is sufficient to reproduce the problem
   • As small a segment of the output as is sufficient to illustrate the problem
   • Any traces or storage dumps that you have used to diagnose the problem
   • Terminal operator log (or the control statement listing from the library)
   • A full listing of the JCL used
   • Any printed output of data related to the job or data set in error, such as data set error messages
   • A copy of the host system log
   • For a WAIT problem (if possible), the program module that is waiting
   • For a LOOP problem, the location of the loop or at least a partial trace of the loop
   • For a DOC problem, the location of the error and a description of the problem it caused
   • For a PERFM problem, a description of the actual performance and the expected performance, and the source of the performance specification

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3. Submitting the information

   For information about how to submit information for an APAR to IBM, ask your IBM service representative.

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