Before you build a keyword string to perform a search, do these:

1. Ensure that the problem is in Infoprint XT rather than from a user error.
2. If Infoprint XT has changed since the last time that you used it, examine the changes. If you suspect that the problem is because of incompatibilities between your program and the changed Infoprint XT program, note the area in which the incompatibility seems to occur.
3. If the operating system has changed, or the applications that generate the jobs have changed, review those changes.
4. Correct any problems that caused Infoprint XT to generate error messages. Use the message topics in this document to guide you in problem resolution.
5. Note the sequence of events that led to the problem. You might find this information useful in developing a keyword string, which you need this if the problem requires an authorized program analysis report (APAR).