Setting up an LDAP connection

Setting up a Lightweight Directory Access Protocol (LDAP) directory connection allows you to query directory services and find contact information for other users on the internet or your corporate intranet.

Before you begin

Note: This procedure is only applicable for IBM® Web Mail Cloud. Setting up an LDAP connection is not supported in the SmartCloud Notes® web client.

About this task

Various email programs and mobile devices require different steps for configuring an LDAP connection. If you have problems with, or need information for, a specific email program, contact the customer support team for that email program.

To set up an LDAP directory connection for any device or email program, you must have the following information:
  1. Base DN: ou=contact
  2. Port (with SSL): 636
  3. Your IBM Web Mail Cloud email address.
    If you have more than one Connections Cloud email address, you are in one of the following situations:
    • If you select the Use My Organization's Login link on the Connections Cloud login page to log in, the email address that you enter on this page might be different from your Web Mail Cloud email address.
    • If your company has multiple Connections Cloud subscriptions, you might have an email address for each subscription. For example, your company might be using IBM Connections™ Cloud S2 and Web Mail Cloud.
    Your Web Mail Cloud email address is included in the Getting Started Guide sent to you when you first logged in. You can also verify your Web Mail Cloud email address by selecting Preferences > Basics, and checking the Account name under Mail server settings.
  4. Bind DN/Account Name: uid=Your email address from step 3,ou=contact. For example, uid=user@mail.na.collabserv.com,ou=contact
  5. Your email password. A system-generated one-time password is set for you. You must log in at https://apps.na.collabserv.com (opens new window) and change this password before you can use your account.
  6. Server: ldap-ussl.mail.na.collabserv.com
  7. Search filter: ou=contact

Procedure

  1. Depending on your mail program, the steps to set up an LDAP directory connection vary. Contact the customer support team for your email program for assistance.
  2. When you search contact information by using an LDAP directory connection, the given name and surname fields must not be empty, or errors might occur. Add at least one blank character to these fields if needed.