Configuring ticket options

You can configure the product to filter ticket owners by the customer that is associated with an asset, location, or reporting user on the ticket.

Procedure

  1. In the Organizations (SP) application, select Service Provider Settings > Ticketing Options.
  2. To filter the ticket owners by the customer that is associated with an asset, location, or reporting user on the ticket, select the check box.
Parent topic: Configuring system settings

Feedback