You
can often find solutions to problems by searching IBM® knowledge
bases. You can optimize your results by using available resources,
support tools, and search methods.
You can find useful information
by searching this information center. However, sometimes you need
to look beyond the information center to answer your questions or
resolve problems.
To search knowledge bases for information that you need,
use one or more of the following approaches:
- Find the content that you need by using the IBM Support
Portal.
The IBM Support
Portal is a unified, centralized view of all technical support tools
and information for all IBM systems,
software, and services. The IBM Support
Portal lets you access the IBM electronic
support portfolio from one place. You can tailor the pages to focus
on the information and resources that you need for problem prevention
and faster problem resolution. Familiarize yourself with the IBM Support
Portal by viewing the demo
videos (https://www.youtube.com/user/IBMElectronicSupport)
about this tool. These videos introduce you to the IBM Support
Portal, explore troubleshooting and other resources, and demonstrate
how you can tailor the page by moving, adding, and deleting portlets.
- Search for content about Informix® by using
one of the following additional technical resources:
- Search for content by using the IBM Support
Assistant (ISA).
ISA is a no-charge software serviceability
workbench that helps you answer questions and resolve problems with IBM software
products. You can find instructions for downloading and installing
ISA on the ISA
website.
- Search for content by using the IBM masthead
search. You can use the IBM masthead
search by typing your search string into the Search field at the top
of any IBM.com
page.
- Search for content by using any external search engine,
such as Google, Yahoo, or Bing. If you use an external
search engine, your results are more likely to include information
that is outside the IBM.com
domain. However, sometimes you can find useful problem-solving information
about IBM products
in newsgroups, forums, and blogs that are not on IBM.com.
Tip: Include "IBM" and
the name of the product in your search if you are looking for information
about an IBM product.