Self Service
To access Self Service , you must be assigned a user role. Your assigned role determine the features that you can access in Self Service and the tasks that you can complete.
For more information about connecting to Self Service after you are assigned a role, see Accessing Self Service.
Self Service overview video
Watch this video to understand how you can use Self Service to administer, troubleshoot, and update your Sterling Order Management System environments.
Available user role-specific tasks
In addition to role-specific tasks, all users can edit their own user settings for Self Service such as to change the format that the tool uses to display the date and time.
- You cannot start any of the following processes for an environment when the
process is already running within that environment. You must wait until the process completes before
you can run the process again:
- Deploy customization
- Restart servers
- As a user within Self
Service
, Self
Service
sends you email notifications.
You are sent an email notification to inform you about any roles that are assigned to you and to
inform you about changes to your environments. For instance, you receive a notification when an
environment is updated by IBM to include new features. Email
notifications are also sent if
Self
Service
or an environment is unavailable
due to an unexpected outage or the implementation of maintenance by IBM.
To ensure that your users receive these notifications, request that your users add the domain oms.supply-chain.ibm.com to your network firewall domain list for your email client or configure your email spam filter to not identify the domain as spam.
Organization Administrator tasks
Task | Details |
---|---|
Manage Self Service users |
For more information, see User role management. |
View environment details |
View links to the various applications that are hosted on the environment. For more information, see Accessing Self Service |
Developer tasks
Task | Details |
---|---|
Download software | Download the
IBM Sterling Order Management
System Developer Toolkit from
Self
Service. The Developer Toolkit is required to install and set up a programming environment. For more information, see Extract OMS developer toolkit. The Developer Toolkit is required to install and set up a programming environment. |
View environment details | View links to the various applications that are installed on the environment. For more information, see Accessing Self Service. |
Manage Configuration Deployment Tool (CDT) | Upload manual CDT files, download CDT files, import CDT files from other environments to the current environment, and export CDT files to the cloud storage object. For more information, see Managing Configuration Deployment Tool (CDT) on next-generation platform. |
Import certificates | Import SSL and Tenant certificates. For more information, see Importing third-party certificates and Importing tenant certificates |
Manage logging | Export application logs |
Deploy customizations and configurations | Deploy customization for updating the IBM hosted environments. For more information, see Deploying packages and custom runtime images. |
Stakeholder tasks
Task | Details |
---|---|
Notify users | Notify other users of key events, such as service outages. |
Receive notifications | Receive notifications that relate to any planned outages ahead of a service schedule. |