Troubleshooting checklist for IBM Business Process Manager

Asking questions about hardware and software requirements, product fixes, specific problems, error messages, and diagnostic data can help you troubleshoot IBM® Business Process Manager.

The following questions can help you to identify the source of a problem that is occurring with IBM Business Process Manager:

1. Is the configuration supported?

   Refer to the requirements for IBM Business Process Manager to ensure that your system meets all hardware, operating system, and software requirements:

   • IBM Business Process Manager system requirements
   • IBM Business Process Manager Express system requirements
   • IBM Business Process Manager Tools and Add-Ons requirements

2. Have you applied the latest fixes?

3. What is the problem?

   • Installing and configuring IBM Business Process Manager
   • Troubleshooting Process Designer and Process Center connectivity
   • Deploying applications on IBM Business Process Manager
   • Administering applications and components on IBM Business Process Manager
   • Troubleshooting WebSphere® Application Server

4. Have any error messages been issued?

5. For additional help in finding error and warning messages, interpreting messages, and configuring log files, see Diagnosing problems with message logs for Websphere Application Server.

6. Difficult problems can require the use of tracing, which exposes the low-level flow of control and interactions between components. For help in understanding and using traces, see Working with trace for Websphere Application Server.

7. If the checklist does not guide you to a resolution, you can collect additional diagnostic data. This data is necessary for IBM Support to effectively troubleshoot and assist you in resolving the problem. For more information, see Contacting IBM Software Support.